Payment Policy

PAYMENT POLICY – SNEAKERSIT LTD

Last Updated: July 16, 2026

1. COMPANY INFORMATION

Business Name: SNEAKERSIT LTD
Company Registration Number: 16455940
Registered Address: Office 12738, 182-184 High Street North, London E6 2JA, United Kingdom
Email: support@sneakersit.com
Phone: +44 7429 916647
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)

2. SECURE PAYMENT PROCESSING

Your financial security is our priority. We use industry-standard Secure Sockets Layer (SSL) technology to encrypt all sensitive information transmitted during transactions, including personal details and payment data.

All payments are processed securely through Stripe, a trusted and PCI-DSS compliant payment gateway. At no point do we store your full credit or debit card details on our servers.

3. ACCEPTED PAYMENT METHODS

We accept the following secure payment options:
– Visa
– Mastercard
– American Express
– Discover
– Apple Pay
– Google Pay
– Stripe (secure payment gateway)

4. PRICING AND CURRENCY

– All transactions are processed in British Pounds (GBP)
– All prices displayed on our website include UK VAT
– The price you see is the final price you pay
– No additional VAT or hidden charges are added at checkout

5. PAYMENT TERMS

– Payment Verification: Orders are processed only after payment confirmation
– Data Protection: We do not collect, store, or have access to your complete payment card information
– All card payments are processed through secure, PCI-compliant payment gateways (Stripe)
– We only receive order confirmation details, not your full payment information
– Your billing and shipping information is protected by encryption

6. WHAT HAPPENS IF PAYMENT FAILS

If your payment is declined or fails for any reason, we will notify you via email. Common reasons for failed payments include:

– Insufficient funds
– Card expired or blocked by your bank
– Incorrect card details entered
– Suspicious activity detected by your card issuer

You can try placing the order again with a different card or contact your bank to resolve the issue. If the problem persists, please reach out to our customer support team.

7. REFUNDS

All refunds (for returns or cancellations) are processed back to the original payment method used at checkout (Stripe). Refunds are normally issued within 14 days of us receiving and approving the returned items.

Please note that the time it takes for the refunded amount to appear in your account depends on your bank or card issuer (usually 3–10 business days). We do not control this part of the process.

8. FRAUD PREVENTION

We use advanced fraud detection tools provided by Stripe to protect both you and us from fraudulent orders. If we suspect an order may be fraudulent, we may cancel the order and issue a full refund without prior notice. In such cases, we will attempt to contact you to verify the order.

9. NO STORAGE OF PAYMENT DETAILS

As stated earlier, we do not save your card details. The only information we keep related to payments is the order reference, transaction ID, and basic confirmation details needed for accounting, refunds, and customer support. This information is stored securely and accessed only when necessary.

10. BUSINESS AND LEGAL COMPLIANCE

This Payment Policy complies with relevant UK laws and regulations, including:
– Consumer Rights Act 2015
– Consumer Contracts Regulations 2013
– Payment Services Regulations 2017

We remain fully responsible for ensuring that payments are handled correctly and that you receive the items you have paid for.

11. POLICY UPDATES

We may update this Payment Policy occasionally to reflect changes in our payment methods, technology, or legal requirements. The latest version will always be available on this page.

12. CONTACT US

For payment-related questions, contact our customer service:

Email: support@sneakersit.com
Phone: +44 7429 916647
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
Address: Office 12738, 182-184 High Street North, London E6 2JA, United Kingdom
Company Registration Number: 16455940

We aim to respond to all payment-related queries within 24 hours.

Thank you for shopping with SNEAKERSIT LTD.