Refund_Returns
RETURN & REFUND POLICY – SNEAKERSIT LTD
Last Updated: July 16, 2026
1. COMPANY INFORMATION
Business Name: SNEAKERSIT LTD
Company Registration Number: 16455940
Registered Address: Office 12738, 182-184 High Street North, London E6 2JA, United Kingdom
Email: support@sneakersit.com
Phone: +44 7429 916647
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
2. OUR PROMISE TO YOU
At SNEAKERSIT LTD, we are committed to ensuring that every customer is fully satisfied with their purchase. This Return and Refund Policy explains how we handle product returns, exchanges, and refunds. It is designed to ensure complete clarity and fairness for all customers who wish to return or exchange items purchased through the SNEAKERSIT LTD online store.
By placing an order, customers agree to the terms outlined in this policy. SNEAKERSIT LTD recommends reviewing this page before completing a purchase to understand all return and refund conditions.
3. RETURN ELIGIBILITY
SNEAKERSIT LTD accepts returns for both defective and non-defective products. Customers may return any item within 90 days from the date of delivery, provided it meets the conditions listed below:
– The product must be in its original condition, unworn, unwashed, with all tags, accessories, and original packaging intact.
– Shoes showing signs of wear, altered packaging, or missing tags may not qualify for return due to quality and safety reasons, unless found defective upon arrival.
– The customer must include proof of purchase, such as the order number or confirmation email.
– Items returned after the 90-day window are not eligible for a refund or exchange.
4. RETURN PERIOD
Customers have up to 90 days from the date of delivery to initiate a return request. The request must be made in writing by contacting support@sneakersit.com during business hours. After approval, the customer will receive detailed instructions, including the return address.
5. ACCEPTED REASONS FOR RETURN
SNEAKERSIT LTD accepts returns for the following reasons:
– The product arrived defective or damaged (e.g., torn fabric, broken sole, manufacturing flaw).
– The wrong product was shipped (e.g., incorrect size, colour, or model).
– The customer changed their mind (non-defective return).
6. EXCHANGES
Exchanges are accepted within the 90-day window. This applies if the customer prefers a replacement for a defective item or wishes to exchange a product for another item of similar value, subject to availability.
7. CONDITION OF RETURNED ITEMS
To ensure eligibility for a full refund or exchange, items must be returned in their original condition. This includes:
– Original shoebox, labels, protective tags, and any included accessories.
– No signs of wear, damage, or misuse (trying on indoors to check fit is permitted).
– No missing components or alterations to the product’s packaging or material.
8. RETURN PROCESS
1. Contact the SNEAKERSIT LTD support team via email to request a return authorisation.
2. Provide the order number, reason for return, and photographs if the product is damaged or defective.
3. Once approved, follow the instructions provided to ship the item back.
4. Ship the item using a trackable shipping service. Customers are responsible for providing tracking information.
9. RETURN SHIPPING COSTS
The customer is responsible for the cost of the return shipping label, unless the product is defective or incorrect due to a fulfilment error. SNEAKERSIT LTD is not responsible for lost or untraceable return shipments; therefore, a trackable method is recommended.
10. NO RESTOCKING FEES
SNEAKERSIT LTD does not charge any restocking fees for returned items. Customers receive a full refund of the product’s purchase price, subject to condition verification.
11. REFUND TIMELINE
Refunds are processed within 14 business days after SNEAKERSIT LTD receives and inspects the returned item. The refund is issued to the original payment method. Depending on the payment provider, it may take additional days for the refund to reflect in the account.
12. NON-RETURNABLE ITEMS
Certain items may not be eligible for return, including:
– Products that have been worn outdoors, washed, or have missing tags.
– Items missing original packaging or accessories.
– Products damaged or contaminated after delivery.
Faulty items are excluded from this non-returnable list and are always eligible for a refund or replacement under UK law.
13. DAMAGED OR DEFECTIVE PRODUCTS
If a pair of shoes arrives defective or damaged (such as a broken sole, torn material, or manufacturing flaw), customers should notify SNEAKERSIT LTD immediately with clear photos. After review, SNEAKERSIT LTD will assist by sending a replacement, offering an exchange, or approving a refund. All claims must be made within the 90-day return window.
14. INCORRECT ITEM RECEIVED
If the wrong item is received (incorrect size, colour, or model), SNEAKERSIT LTD will cover the return shipping cost and arrange a replacement or refund. Customers should contact support with order details and photos of the incorrect product.
15. RETURN APPROVAL AND INSPECTION
Once the item reaches the return centre, it is inspected for compliance. This includes checking the condition of the product, its tags, packaging, and any included accessories. Customers are notified by email once the review is complete.
16. REFUND METHOD
Refunds are always processed to the original payment method used during checkout. If that method is no longer valid, the customer must inform SNEAKERSIT LTD before refund approval for alternate arrangements.
17. YOUR LEGAL RIGHTS
This policy does not affect your statutory rights under UK law. You are always protected under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
18. CONTACT FOR RETURNS
Customers can contact the SNEAKERSIT LTD customer support team for assistance with returns, refunds, or exchanges:
Email: support@sneakersit.com
Phone: +44 7429 916647
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
Address: Office 12738, 182-184 High Street North, London E6 2JA, United Kingdom
Company Registration Number: 16455940
We aim to respond to all return queries within 1 business day.
